Managed Hosting Terms
LuperIQ-hosted plans keep infrastructure, updates, AI routing, monitoring, and recovery in one place so customers can focus on running the business instead of operating the stack.
This page is a practical summary for hosted customers. Your signed Terms of Service, Privacy Policy, order form, and any custom MSA or SOW control if they conflict with this summary.
Managed infrastructure
LuperIQ operates the CMS runtime, deploy flow, security updates, monitoring, and recovery procedures for standard hosted customers.
Fair-use resource model
Standard hosted plans are priced for serious small-business traffic, not unlimited raw compute. We reserve the right to manage abusive spikes and unsafe workloads.
Platform updates and module changes
We can roll out core CMS improvements and package-module updates because the standard hosted lane stays on LuperIQ-managed infrastructure.
Export and enterprise options
Customers can discuss higher-capacity plans, white-label hosting, or enterprise source-available agreements when they outgrow the standard hosted lane.
What the standard hosted lane includes
- Managed runtime for the CMS, installed modules, and supported public features.
- Normal platform updates, security patches, and launch-safe improvements shipped by the LuperIQ team.
- Routine monitoring, backup procedures, and operational response for outages or regressions in the hosted stack.
- Access to the normal builder, module, AI, and content workflows included in the purchased plan and credit balance.
- Reasonable support for product usage, launch configuration, and defects in hosted platform behavior.
Customer responsibilities
- Provide lawful content, accurate billing information, and truthful business information for commerce, contact, and compliance surfaces.
- Avoid abusive traffic generation, credential sharing, scraping, spam, malware, crypto-mining, or workloads designed to exhaust capacity.
- Maintain control of admin accounts, API keys, and external integrations attached to the site.
- Review generated AI output before publishing when the workflow is intended as an assistant rather than a fully autonomous action.
Fair-use, traffic, storage, and bandwidth
Standard hosted plans are meant for normal production business usage. They are not an unlimited CDN, file warehouse, or raw AI-compute lease. If a site, campaign, media library, bot pattern, or integration materially exceeds the normal operating envelope for its purchased plan, LuperIQ may throttle, sandbox, request an upgrade, or require a custom agreement.
Examples that may require review include unusually high traffic spikes, sustained high-bandwidth media delivery, large-volume transactional or marketing sends, abusive crawler traffic, heavy background automation, or usage patterns that materially degrade service for other hosted customers.
LuperIQ is intentionally keeping the standard offering hosted during launch so updates, fault isolation, AI routing, and security improvements can move quickly and consistently.
AI, modules, and change management
AI features may use local models, LuperIQ-operated services, or approved escalation providers depending on the workflow. Credits, quoted costs, and supported actions are governed by the live product behavior shown at run time. Optional package modules and launch-stage features may change as the platform matures.
LuperIQ may roll out improvements, bug fixes, security changes, UI updates, and package updates to the hosted platform. We aim to preserve customer content and business settings, but the hosted lane is a managed product, not a frozen dedicated branch per customer.
Support, billing, and portability
- Hosted subscriptions, lifetime deals, module purchases, and AI credits follow the commercial terms shown at checkout or in the signed order.
- If billing fails or abuse/security issues are unresolved, service may be limited or suspended until the account is brought back into good standing.
- LuperIQ may provide exports, migration assistance, or enterprise transition options based on the product lane and the customer's agreement.
If you need more than the standard hosted lane
If you need heavier traffic, agency white-labeling, internal infrastructure review, special support commitments, custom modules, or source-available rights, the next step is an enterprise commercial conversation instead of silently stretching a standard hosted plan past what it was priced to support.